The steps below will guide you in resetting your FreshDesk password.

Step Action 


Type into your web browser address bar.


Select Forgot your password ?                

3Enter your UNAIDS email address and click the Reset my password button    
4You will receive an email from with an URL link "Click here to reset the password".

Enter the following:

  • your new password

  • your new password again to ensure a match. 

ext. 14800 or +41 22 791 4800