If your laptop does not detect the docking station, follow the steps below to attempt to correct the problem.

 

Step

Action

1

Switch off the laptop. 

2

Check that the docking adapter is properly connected to the laptop.

3

Check that the cable from the docking station to the laptop is properly connected.

4

Plug the docking USB cable to another USB port on the laptop. 

 5

Switch on the laptop and wait for the installation of the docking station driver.

 This installation will take a few minutes to complete. 

 

Read more: Desktop basic troubleshooting

 

gsd@unaids.org 

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